---
title: "Case studies: custom web applications | Encodia"
description: "Three web applications built by Encodia: contracts signed online, privacy and water testing for condominiums, and the management software of a five-star hotel."
lang: "en"
url: "https://www.encodia.it/en/case-studies/"
---

# Software that works every day.

Contracts accepted without paper. Legal obligations handled without chasing deadlines. A five-star hotel run from a single dashboard. We keep our clients’ names to ourselves; we tell you everything about the work.

[Let’s talk about your project](https://www.encodia.it/en/?interest=sviluppo#contatti)

- **Industry**: Electricity and gas
- **Contract types**: 9
- **Website requests**: 8 forms connected to the CRM
- **Evolving**: since 2022

## Signed on the phone, filed on its own.

For an electricity and gas supplier we built the journey that takes a sales proposal all the way to a signed contract, with no paper and no operators.

### The problem

An accepted proposal is revenue; a stalled proposal is a cost. Between printing, signing, scanning and copying data from one system to another, every manual step slows things down and opens the door to errors.

### How it works

The proposal starts in the CRM. The platform turns it into a page with the company’s branding and sends it to the customer with a personal link, by email and text message. The customer reads it and accepts with a code on their phone or an electronic signature; the signed contract flows back into the company’s systems on its own.

### The details

- Customers who don’t reply get a reminder; expired proposals close on their own.
- Every contract has a precise status, from sending to filing.
- Meter readings, direct debit requests and complaints sent from the website go straight into the CRM.
- Several group brands, one platform.
- If an external system doesn’t respond, the platform retries on its own and alerts the technical team.

- Laravel
- Nuxt
- Electronic signature
- CRM integration

- **Industry**: Condominium management
- **Areas**: Privacy and water testing
- **Lab reports**: Read by AI and verified
- **CRM sync**: Every two hours, during office hours

## Appointments, signatures, lab reports. Every document in its place.

For condominium management firms we developed the platform that handles two important obligations: personal data protection and water quality checks, including the risk of Legionella.

### The problem

A firm looks after dozens of buildings. Each one has suppliers to appoint, registers to keep, documents to get signed and lab reports to assess. The work isn’t difficult: there’s a lot of it, it’s repetitive, and every missed deadline falls on the property manager.

### How it works

Appointment letters are generated from templates and signed online with a one-time code: a supplier signs several documents at once, without creating an account. Lab reports arrive as PDFs; artificial intelligence extracts the values, a second check verifies them and the platform prepares the compliance report.

### The details

- Records of processing activities and the data breach register, always available.
- Documents signed by hand are recognised automatically on upload, thanks to a QR code.
- Deadlines, non-compliant reports and Legionella alerts trigger an automatic notification.
- Incomplete records are flagged before they become a problem.
- Two separate brands, each with its own domain, on the same platform.

- Laravel
- Angular
- .NET
- Artificial intelligence

- **Industry**: Five-star hotel
- **Access profiles**: 13, one per role
- **Guest confirmations**: In 5 languages
- **Evolving**: since 2012

## One dashboard for the whole hotel.

Spa, restaurants, beach, transfers, marketing and management: in a five-star hotel every department has its own pace. The management software we developed has them all working on the same data.

### The problem

Luxury lies in the details: a confirmation in the right language, a punctual transfer, a voucher that arrives on time. When information is scattered across spreadsheets, emails and different programs, those details depend on people’s memory.

### How it works

Each department signs in with its own profile and sees what it needs. Gift vouchers go out by email as bilingual PDFs, restaurant bookings generate a confirmation in the guest’s language, and transfers notify the guest, the hotel and the supplier on their own.

### The details

- The AI-powered phone system logs every call and links it to the right contact; staff take it on or hand it over to a colleague.
- Marketing contacts sync automatically with the newsletter lists.
- External suppliers have dedicated access and see only their own bookings.
- A restricted area keeps the management’s documents safe.
- An online wine list and lobby screens with weather and events, updated from the same dashboard.

- Laravel
- Filament
- AI phone system

## Which process is slowing you down?

Tell us where time is lost today: a manual step, a spreadsheet passed from hand to hand, a deadline to keep in mind. From there, we work out which application you need.

[Let’s talk about your project](https://www.encodia.it/en/?interest=sviluppo#contatti)

From management software to AI integrations [Web applications](https://www.encodia.it/en/web-applications/)

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Encodia S.r.l. · Via Nino Pesce, 38, 18018 Arma di Taggia (IM) · info@encodia.it · +39 0184 634350